Thank you for choosing our products and services. This page outlines important details regarding payment methods, discounts, delivery etc. Please read through the following information to ensure a smooth and convenient shopping experience.
Payment
We offer several secure payment methods to make your purchase process convenient and reliable: Bank transfer, Wise and most of Cryptocurrencies (Bitcoin, Etherium, USDT).
Bitcoin
We recommend using bitcoin (and other cryptocurrencies) since it is the most convenient and safest way to pay. Moreover, we provide 10% discount for every order paid in BTC. The discount is calculated manually, when your order is finalized.
Please note that we do not accept BCH or bitcoin cash – this is different cryptocurrency.
To do BTC payment you need to install any BTC app (Exodus, BitPay or similar) on your mobile and link your bank acc. If you have Cash App, you can do BTC payment through this application.
Once you have bitcoin wallet the payment is done in two clicks.
Please note that there’s no need to speed up BTC transaction, as it will take additional fee from you.
Wise
Wise (formely Transferwise) is very convenient platform which allows you to do transactions worldwide in seconds and without limits.
To do Wise payment you need to install Wise app on your mobile, go through registration and link your bank acc.
Once you have Wise acc you can transfer money using recipient’s email.
Bank transfer
For large orders we offer bank transfer as a payment option. Upon selecting this method during checkout, you will receive an email with our bank details to initiate the transfer.
You can do your payment using online banking or at your local Bank Branch.
Discounts
Discounts are calculated manually by sales manager when your order is finalized.
If you got a discount you can pay less or add some products equivalent to the value of discounted price. Discounts can be added but cannot not exceed 20%
Bulk orders
If your total exceeds $ 500, you get 5% discount.
When your total exceeds $ 1000, you get 10% off.
When your total exceeds $ 2000, you get 15% off.
This type of discount works from your first purchase.
Bitcoin payment
For orders paid in BTC we provide 10% discount, which can be added to other discounts.
Shipping & Delivery
We aim to deliver your order as quickly and safely as possible. Due to changing international shipping conditions, our logistics process is optimized to prioritize successful and reliable delivery.
🚚 Shipping Methods & Rates
We offer two shipping options:
- Regular Shipping: 18–28 business days — $50
- Express Shipping: 7–14 business days — $100
Please note that we require up to 10 days to prepare your package before shipment.
While we always aim to provide the selected shipping method, express shipping is not always available depending on location or logistics conditions. If express delivery cannot be arranged, we will ship your order via regular shipping and automatically refund the $50 price difference.
Australia and New Zealand:
Due to logistical limitations, only regular shipping is available. Express delivery is currently not possible.
📦 Shipping Process
Shipping carriers (such as UPS, FedEx, or USPS) are selected by our logistics partners based on:
- Your delivery address
- Current customs conditions
- The safest and fastest available route
We cannot guarantee a specific carrier for every order. Our priority is successful delivery rather than strict routing preferences.
💸 Customs & Import Taxes
International shipments may be subject to customs duties or import taxes depending on your country.
- UPS shipments:
You may receive a secure payment link to pay taxes online.
If needed, we can assist or handle the payment on your behalf. - FedEx shipments:
In some cases, taxes may be processed in advance to avoid delays.
If this happens, we may contact you regarding reimbursement after delivery. - Standard shipping (USPS or similar):
Typically does not involve additional import charges, but may be slower.
Please note:
- Customs charges are determined by local authorities
- We do not control these fees
⚠️ Important Notes
- We use a fixed shipping rate to keep pricing transparent and consistent
- We do not profit from shipping fees — they only cover logistics costs
- Some remote areas may incur additional courier fees (rare cases)
- Shipping methods may be adjusted based on address and customs conditions
We do not indicate pharmaceutical content on the package — it is shipped as a discreet private parcel.
⏳ Delays & Expectations
Delays may occasionally occur due to:
- Customs inspections
- Flight or logistics disruptions
- High shipping volume
For this reason, we recommend not placing orders under tight time constraints.
🎯 Our Priority
Our goal is simple: to ensure your order arrives safely and as quickly as possible.
Reship and Refund Policy
We care about our customers and do reship if your parcel is seized or lost. That is to say, the delivery of the products you buy is 100% guaranteed.
However, we do not take responsibility in case of incorrect address or when receiver didn’t pick up the parcel and it was sent back.
Please note that we indicate fake return address and if it is sent back it is lost forever. If you made mistake in address or if you want to change it, please contact us as soon as possible.
A parcel is considered lost if it is not delivered within 30 days since it was sent. The exception is island address (slow postal communication), delayed due to weather or other Force Majeure.
We do not take responsibility if the product was damaged during delivery.
Terms and Conditions
By placing an order and/or creating an account at https://hepius.shop (or “Website”) a customer agrees with terms and conditions of the Website and agrees to receive messages from us.
Misuse
Our company is not responsible for any damage caused by misuse of our products. All the medications should be taken under supervision of medical specialist. We are responsible only for originality of the products we sell.
Information
The articles on the Website are placed for introductory purposes only. Since they are based on the information available on the internet, they may contain mistakes.
Therefore, before purchasing any of our products, a customer should thoroughly inform oneself about its proper usage, effects and side effects from a competent source.
Product Availability
We aim to keep all products listed on our website available for purchase. However, due to demand and supply conditions, some items may occasionally be out of stock.
All orders are confirmed and finalized individually with each customer before shipment to ensure product availability and accuracy.
If a product is temporarily unavailable, we will inform you and discuss suitable alternatives or updated timelines.
If you cannot find a specific product on our website, please contact our customer support — we may still be able to assist you.
Personal information
We do not share personal information of our clients with other third parties.
Feel free to contact us if you have any questions. Our customer support will be happy to help you.
Thank you for choosing our products. We appreciate it!
Sincerely,
Hepius Shop